Last Updated: October 5, 2026

At DuckCopilot, we want you to be happy with your purchase. If you experience a problem with your order, please contact us and we'll work with you to make it right.

30-Day Policy

If you experience an issue with your order, please contact us within 30 days of the product shipment date.

This policy applies to issues including, but not limited to:

• Products that arrive damaged

• Products that appear defective

• Incorrect products received

• Packages that are lost during shipping

• Packages marked as delivered but not received

• Other issues with your order

When contacting us, please provide your order information and a description of the issue. Photos or other information may be requested when necessary to help us understand and resolve the problem.

Resolution of Issues

Each situation will be reviewed individually. We will work with you in good faith to determine an appropriate resolution.

Depending on the circumstances, DuckCopilot may provide a replacement, refund, or another appropriate resolution.

Order Cancellations

Orders may be cancelled only before the product has shipped.

Once an order has shipped, it can no longer be cancelled. If you experience an issue with an order after it has shipped, please contact us under the terms of this Returns & Refund Policy.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Orders shipped to an incorrect address provided by the customer are not covered under this Returns & Refund Policy.

Contact Us

If you have an issue with your order, please contact us as soon as possible through our Contact Us page.

We're committed to working with our customers to resolve order issues fairly and reasonably.